At MORGOVA we want you to be completely satisfied with your purchase. If something isn’t quite right, we are here to help.
Please review our return and refund policy before placing an order.
1. Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- Items must be unworn, unwashed, and in their original condition.
- All original tags and packaging must be intact.
- Items must show no signs of wear, damage, stains, or alterations.
- Proof of purchase or an order confirmation is required.
MORGOVA reserves the right to decline returns that do not meet these conditions.
2. Non-Returnable Items
The following items are considered final sale and cannot be returned or exchanged, except where required by applicable law:
- Sale or discounted items marked as final sale.
- Limited-edition pieces marked as final sale.
- Gift cards.
- Items that have been worn, washed, altered, or damaged after delivery.
3. Refunds
Once your return is received and inspected, we will notify you of its approval or rejection.
If approved, your refund will be issued to your original payment method within 5–10 business days after approval.
Please note that processing times may vary depending on your bank or payment provider.
Original shipping fees are non-refundable unless the return is due to an error on our part or otherwise required by law.
4. Exchanges
We currently do not offer direct exchanges.
If you would like a different size or style, please request a return for your eligible item and place a new order.
All exchanges or replacement requests involving defective or incorrect items will be handled individually.
5. Damaged or Incorrect Items
If you receive an incorrect, damaged, or defective item, please contact us within 7 days of delivery.
Include your order number, a description of the issue, and clear photographs of the item.
We will review your request and arrange an appropriate solution at no additional cost when the issue is confirmed.
This timeframe does not limit any rights you may have under applicable consumer protection laws.
6. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, or applicable law requires otherwise.
We strongly recommend using a trackable shipping service, as MORGOVA cannot be held responsible for return packages lost in transit.
Please contact our customer support team before sending any items back. Returns sent without prior authorization may not be accepted.
7. Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has been shipped, cancellation is no longer possible. However, eligible items may be returned in accordance with this policy.
8. Contact Us
For any questions regarding returns, refunds, or your order, please contact our customer support team through the contact information provided on our website. Or at morgovasoporte@hotmail.comÂ
Please include your order number so we can assist you as quickly as possible.
Not For Everyone.
We appreciate your support and thank you for being part of MORGOVA.
Nothing in this policy limits your rights under applicable consumer protection laws.
